Refund Policy
Last updated: 8 August 2026
This Refund Policy applies to purchases made in Drive Your Way, operated by BlueHealthUS, Inc. Purchases are sold by Xsolla (USA), Inc., 15260 Ventura Blvd., Suite 2230, Sherman Oaks, CA 91403, USA, acting as merchant of record and authorized global distributor of the Software. Xsolla handles payment processing, applicable sales taxes, refunds, and chargebacks.
Digital goods
Purchases unlock digital items and in-game currency that are delivered immediately to your account. Because these are digital goods consumed on delivery, they are generally non-refundable once delivered, except where required by law or as described below.
Your statutory rights
If you are a consumer in the EEA or UK, you may have a right to withdraw from a purchase within 14 days. Where you request immediate delivery of digital content and acknowledge that you lose the right of withdrawal once delivery begins, that right may not apply. These statutory rights are not affected by this policy.
When we provide refunds
- Duplicate or accidental charges.
- Items not delivered due to a technical fault on our side.
- Where required by applicable consumer-protection law.
How to request a refund
Email support@bluehealthus.com with your account email and the transaction details. We aim to respond within 5 business days.
Processing
Approved refunds are issued through Xsolla, the merchant of record, and returned to the original payment method. As merchant of record, Xsolla also handles payment disputes and chargebacks. Timing depends on your payment provider.
Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in account suspension pending review.
Contact
BlueHealthUS, Inc. — support@bluehealthus.com.